I. Customer demand confirmation stage

1. Demand collection: raw material type, purpose, specification requirements (purity, particle size, solvent residue, etc.), purchase volume (sample/bulk order).

2. Initial response: Send product catalog, COA (quality inspection report), TDS (technical data sheet), provide compliance documents (such as ISO certification, FDA/EC registration, etc.).

II. Technical docking and solution customization

1. Technical consultation

- Arrange technical consultants to answer:

- Raw material stability (such as coenzyme Q10 photothermal sensitivity).

- Compatibility suggestions (such as compatibility with cosmetic matrix).

- Provide customized solutions (such as microencapsulation to improve absorption rate).

2. Sample support

- Free/paid sample delivery (marked with batch number).

- Attached application guide (such as health product formula reference).

III. Business process

1. Quotation and contract

- Provide tiered quotations based on purchase volume.

- Contract terms:

- Quality dispute handling (such as re-inspection by a third-party testing agency).

- Transportation mode and risk division.

2. Order confirmation

- Prepayment of deposit after signing the contract.

IV. Logistics and delivery

1. Production and quality inspection

- Synchronous update of progress during the production process.

- Full inspection before delivery (HPLC purity ≥ 98%, microbial limit, etc.).

2. Logistics tracking

- Provide logistics order number and real-time track (sensitive raw materials need to be packaged in a light-proof manner).

- Assist in customs clearance after arrival (prepare MSDS, certificate of origin, etc.).

V. After-sales support

1. Quality feedback

- Accept quality objections within 7 days and respond quickly to returns and exchanges.

- Provide technical review reports (such as solutions to raw material agglomeration problems).

2. Long-term service

- Regularly push industry trends (such as regulatory updates on raw materials).

- VIP customer exclusive technical support (formula optimization, competitive product analysis).

VI. Customer profile management

1. Record customer purchasing preferences.